Refund policy

This page explains how returns and refunds work at Jumpsub. We have written it in plain language so you know exactly what to expect before and after a purchase.

If you have a question that is not covered here, email us at support@jumpsub.com and we will give you a straight answer.

1. Return Window

You may request a return within 30 days of the date your order was delivered.

The 30-day window starts from the confirmed delivery date shown in your tracking information, not the order date. Requests made after 30 days from delivery are not eligible for return.

2. What You Can Return

We accept returns in two situations:

Defective or incorrect items

If your sprayer arrived damaged, is not functioning as described, or you received the wrong item, we will arrange a return and a full refund or replacement at no cost to you.

Change of mind (buyer's remorse)

If you ordered the wrong size, decided you do not need it, or simply changed your mind, you may still return the item within 30 days of delivery. The item must be unused and in a condition suitable for resale. Original packaging is preferred but not required — please use comparable packaging to protect the product during return shipping.

3. Return Conditions

To qualify for a return, items must meet the following:

  • Unused, or defective as received — items that have been filled, operated, or assembled do not qualify for a change-of-mind return
  • No damage caused by misuse, improper handling, or user error
  • No missing key components — all included accessories should be returned with the unit
  • Requested within 30 days of the delivery date

If an item was damaged due to misuse or is missing key parts, it is not eligible for a return or refund.

4. Return Shipping Costs

We cover return shipping if: the item arrived defective, was not functioning as described, or we sent the wrong product. In these cases, we will reimburse your return shipping cost along with your refund.

You cover return shipping if: you changed your mind, ordered the wrong size, or no longer need the item. Return shipping is the customer's responsibility for change-of-mind returns. The original outbound shipping cost is non-refundable.

We recommend using a trackable shipping method for all returns. Keep your receipt until your refund has been confirmed.

5. How to Start a Return

Step 1: Contact us first.

Email support@jumpsub.com before sending anything back. Include your order number and a brief description of the reason for the return. We will respond within one business day with return authorization and instructions.

Do not send your return to the shipping address printed on your package — that is our outbound fulfillment address and cannot accept return shipments. Always wait for the confirmed return address from our support team.

Step 2: Ship your return using a trackable service.

Once you have received the return address from us, ship the item back using a carrier that provides tracking. Keep your shipping receipt until your refund has been confirmed.

6. Refund Processing Timeline

Once we receive your return at our warehouse:

  • Refunds are processed within 3 to 5 business days of receiving the returned item
  • Refunds are issued to the original payment method — PayPal account or card used at checkout

We are not able to issue refunds to a different payment account.

If your refund has not appeared after 8 business days from the time we notify you it has been processed, check with your bank or PayPal account first. Processing times vary by institution. Contact us at support@jumpsub.com if it still has not arrived after that.

7. Damaged or Defective Items

If your sprayer arrives damaged or is not functioning correctly, contact us at support@jumpsub.com as soon as possible. Please include:

  • Clear photos of the damaged area or the specific issue
  • A photo of the full product
  • A photo of the outer packaging before discarding it
  • Your order number

After reviewing your photos, we will arrange a replacement or a full refund. Do not discard the original packaging until your case is resolved — the carrier may need it for a damage assessment.

8. Items That Cannot Be Returned

The following items are not eligible for return:

  • Items that have been used, filled with liquid, or operated — unless defective
  • Items damaged due to misuse, improper handling, or user error
  • Items with missing key parts or accessories
  • Items returned without prior authorization from our support team
  • Items returned after the 30-day delivery window has passed

9. Order Cancellation

You may cancel your order within 24 hours of placing it for a full refund, provided it has not yet been shipped.

To cancel, email support@jumpsub.com as soon as possible with your order number and the words "Cancel Order" in the subject line. We process orders quickly, and early contact gives us the best chance of stopping the shipment.

Once your order has shipped, it cannot be cancelled. If you no longer want the item after it has shipped, wait for delivery and then initiate a return following the steps in Section 5 above.

10. Exchanges

We currently offer exchanges for items that are damaged or defective upon arrival. For exchange requests related to other situations such as size or model, please contact us at support@jumpsub.com and we will do our best to help depending on current inventory.

11. Contact and Company Information

For all return and refund requests, contact us by email. We respond within one business day, Monday through Friday. If you contact us over the weekend, we will reply on the next business day.

  • Company: ELIZABETHLORAINE LLC
  • Address: 504 POTOMAC ST, AURORA, CO 80011, United States
  • Email: support@jumpsub.com

For shipping questions, please see our Shipping Policy.