Shipping Policy
This page explains how Jumpsub processes and ships orders — including timelines, shipping fees, which regions we serve, and what to do if something goes wrong in transit. All timeframes below are in business days (Monday through Friday, excluding U.S. federal holidays) unless otherwise noted.
1. Where We Ship
We currently ship to the contiguous 48 U.S. states only.
We do not ship to the following at this time:
- Alaska (AK)
- Hawaii (HI)
- Puerto Rico
- Guam
- U.S. Virgin Islands
- Other U.S. territories
- International addresses outside the United States
We are a small retail operation, and shipping to Alaska, Hawaii, and U.S. territories involves significantly higher carrier costs than standard domestic routes — often two to three times the cost of shipping within the contiguous 48 states. At our current scale, we are not able to absorb those costs or pass them on to customers at a reasonable rate. We hope to expand our shipping coverage as our business grows, and we will update this policy when that changes.
If you place an order from an unsupported region, it will not be processed and you will receive a full refund automatically.
2. Shipping Fees
Free standard shipping on orders of $50 or more to the contiguous 48 U.S. states.
For orders under $50, a flat standard shipping fee of $8.00 applies. The shipping cost will be shown clearly at checkout before you confirm your order.
There are no handling fees, processing fees, or additional charges beyond what is displayed at checkout.
Expedited and express shipping are not available at this time. As a small operation, the infrastructure costs of offering reliable expedited shipping are currently beyond what we can provide responsibly. We are actively working to expand our shipping options and will update this policy when expedited shipping becomes available.
3. Order Processing Time
Order cutoff time: 2:00 PM Mountain Time (MT)
- Orders placed before 2:00 PM MT on a business day will begin processing the same day
- Orders placed after 2:00 PM MT, or on weekends and U.S. federal holidays, will begin processing on the next business day
Processing time: 1 to 3 business days
Processing includes verifying payment, preparing your item, and handing it off to our shipping carrier. Orders are fulfilled from our fulfillment warehouse and managed by our team based in Aurora, Colorado. You will receive a shipping confirmation email with a tracking number once your order has left our warehouse.
4. Shipping and Delivery Timeline
We ship using standard carrier services.
- Order processing: 1 to 3 business days
- Standard shipping in transit: 5 to 6 business days
- Total estimated delivery from order date: 6 to 9 business days
These are estimates based on typical carrier performance. Actual delivery may vary depending on your location and carrier volume. Business days are Monday through Friday, excluding U.S. federal holidays.
5. Customs and Import Taxes
All orders ship domestically within the United States. There are no customs duties or import taxes applicable to orders shipped within the contiguous 48 states.
Because we do not ship internationally at this time, international customs fees do not apply.
6. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package on the carrier website.
If you have not received a tracking email within 4 business days of placing your order, please check your spam folder first, then contact us at support@jumpsub.com with your order number.
7. Damaged Packages
If your order arrives with visible damage to the outer packaging or the product itself, please take the following steps:
- Take clear photos of the damaged packaging and the product before opening or discarding anything
- Contact us at support@jumpsub.com with your order number and photos
- Do not discard the original packaging until your case is resolved — carriers may require it for a damage claim
We will review the situation and work with you to arrange a replacement or refund.
8. Lost Packages
If your tracking information shows your order as delivered but you have not received it, or if tracking has not updated for more than 5 business days, please take these steps:
- Step 1: Check around your property, with neighbors, or with your building management — packages are sometimes left in alternate locations
- Step 2: Contact the carrier directly using your tracking number to open an investigation. Carriers typically require 24 to 48 hours to conduct a trace
- Step 3: Contact us at support@jumpsub.com with your order number and the outcome of your carrier inquiry. We will work with you to resolve the situation once the carrier has confirmed the package status
9. Delays: Weather, Holidays, and Peak Seasons
Delivery estimates may be affected by:
- Severe weather or natural events along the shipping route
- High carrier volume during major U.S. holidays including Thanksgiving, Christmas, and New Year
- U.S. federal holidays when carriers do not operate
If your order is running later than expected, check your tracking link first. If tracking has not updated for more than 5 business days or shows an error, contact us and we will look into it.
10. Incorrect Shipping Address
Please double-check your shipping address before completing checkout. Once an order has shipped, we cannot redirect or intercept it.
If you notice a mistake in your address immediately after placing your order, email us at support@jumpsub.com right away. We can only update shipping details before the order has been handed to the carrier.
Jumpsub is not responsible for delivery failures or delays resulting from an incorrect or incomplete address provided at checkout.
11. Contact and Company Information
If you have questions about your order or shipment, email us and we will get back to you within one business day, Monday through Friday.
- Company: ELIZABETHLORAINE LLC
- Address: 504 POTOMAC ST, AURORA, CO 80011, United States
- Email: support@jumpsub.com
For returns and refunds, please see our Return and Refund Policy.